Shipping Protection by Route
- Description
- Materials
- Returns & Warranty
Visit route.com/sustainability to learn more.
ZÈRA partners with certified jewelers whose attention to detail and renowned reputation produces some of the best quality fashion jewelry in the industry.
Our partners only use AAA-grade stones, and certified craftsmanship to produce each uniquely beautiful piece.
We understand here at ZÈRA that jewelry is a meaningful investment. Sometimes, the jewelry you chose doesn't fit your needs - and that's OK. We are committed to making the shopping experience at ZÈRA enjoyable as possible.
That's why we offer returns for any unworn & non-customized jewelry. Contact us within 14 days after you've received your jewelry for a store credit refund.
If you ARE in love with your jewelry but something unexpected happens we're still here to help. ZERA offers a 90 day repair warranty where we'll fix any mishaps like broken links, or broken clasps for free. Just email us.
Why shop with ZÈRA ?
Fast shipping
We ship directly from our ZÈRA Jewels warehouse located in New Orleans, Louisiana. Orders are usually packed and ready to ship 2-5 business days after the order is placed.
Important: Custom orders take between 4-7 weeks due to the handmade process.
Order tracking
Once your order has shipped, our systems will send you an automated email or text containing your unique tracking number. You can use that number on the delivery carrier's official website to keep tabs on your order's whereabouts - OR just contact us for an update!
Customer Care
Your shopping experience doesn't end after you check out. We're here every step of the way. Get direct support via chat and email. Our customer care team is trained to serve you. We're here to help with any of your inquiries or concerns.
Our representatives are available between 8 AM - 3 PM CST Monday to Friday.
FAQ
How do I choose a payment plan?
No interest. No fees. No hassle. Buy what you love today, and spread the cost over time in 4 equal installments.
To select Klarna, Afterpay or Sezzle as your payment method on the check out page you'll need to change the payment method at the checkout - no need to create an account. Just tap under payment type, and then select either Klarna, Afterpay or Sezzle .
Can I cancel my order?
Yes! If you are within the 24 hour period please contact us , and a customer support rep will be happy to assist you. However, we can not process cancellations after 24 hours. We try to start the processing time as soon as possible to ensure you receive your item quickly.
How often do you restock?
We aim to restock every week, but sometimes restock dates vary depending on product availability. If you don't see your selection, please sign up for restock alerts. You can find the sign up directly under the "Add to Cart " button. Click: Size out of stock? Click here.
How do I take care of my new jewelry?
How you take care of an item can determine how long it will last.
To read more about the quality of our jewelry please visit here. We offer a range of price points with a range of materials available.
JOIN #ZERASANGELS
Join Our Community
Style your favorite ZÈRA piece and post a picture using our hashtag to be featured as a ZÈRA angel. We know you look gorgeous in your new jewels, share it with the world!
Order Protection
Route Insurance protects any stolen or lost in transit order.
Simple checkout
Our secure checkout is quick and easy to use.
Customer Care
Have questions? Get in touch with us at any time.
Jewelry made for you to
LOOK AND FEEL GLAMOROUS
Whether you’re on a journey to find your style, elevating your outfit or buying a gift for a loved one, ZÈRA has something for you.
Every piece from ZÈRA
DESIGNED WITH EXTRA CARE
Each one of our pieces are designed with a sophisticated flare; for women to feel even more glamorous, beautiful and authentically themselves.
- Reviews
- Questions
Dazzling jewelry
We loving it!
United States
Butterfly
God I love it
United StatesLove it
Great product!
Amazing. Great fit and fast shipping!
United StatesThank you
Thank you
United StatesTennis Bracelet
Great!,
United StatesLove it
Fabulous
United StatesPackaging was wonderful
Not too good.
United StatesNice added feature to the site!
Never had to worry if my packages would make it to me safely.
United StatesThanks
My items got to me fast and on time and packaging was perfect thank you Zera!
United StatesAmazing Experience
My overall experience was amazing, the picture doesn’t do the actual piece justice. I will definitely be ordering again real soon.
United StatesExcelllent & Secure Packaging
Excellent
United StatesDownload the ZÈRA Jewels Mobile App!
We just released a better shopping experience. You can now access ZÈRA jewels directly on your favorite app store.