Most orders are processed within 3-7 business days. If we are expecting a high volume of orders, processing times will be extended to 10-14 business days.
Once an order has left our facility your shipping selection will be applied , and USPS will deliver your package within your selected timeframe. Zera Jewels does not offer expedited processing unless specifically requested to rush a order.
All custom made orders will currently ship within 4-5 weeks. These items are handmade by our design team and take a lot of time and care to perfect. Once custom pieces are in production, they cannot be canceled nor returned.
International order deliveries normally take 10-20 business days. Depending on the country, delays can occur. Customs and duties fees may apply, these fees are not charged by Zera Jewels - they are a requirement from your country's postal service. Zera Jewels is not responsible for paying any customs fees associated with your package.
Zera Jewels ensures the delivery of each order to the address submitted at the time of purchase. Should the customer fail to give the correct address, Zera Jewels shall be in no way liable or required to issue a refund. Zera Jewels does not take responsibility for lost packages nor stolen packages once they have been labeled "Delivered" by the postal service and shall in no way be required to issue a refund.
The production, shipping ,and customer support departments are CLOSED Saturdays & Sundays. Our customer support hours are 6 AM - 6 PM Monday through Friday.
By purchasing from www.zerajewels.com, you accept and agree these terms and service.