Shipping Policy


Most orders are processed within 3-7 business days. If we are expecting a high volume of orders, processing times will be extended to 10-14 business days.

Once an order has left our facility your shipping selection will be applied , and USPS will deliver your package within your selected timeframe. ZÈRA Jewels does not offer expedited processing unless specifically requested to rush a order. 

 

CUSTOM ORDERS:

All custom made orders will currently take up to 7 weeks before completion.  Once custom pieces are in production, they cannot be cancelled nor returned. These items are handmade by our design team and take a lot of time and care to perfect.

 

INTERNATIONAL:

Due to COVID-19 International order deliveries are expected to take UP TO 3 months. Please choose DHL shipping at the check out for quicker delivery. DHL delivery will take up to 7 business days.

Depending on the country, delays can occur. Customs and duties fees may apply, these fees are not charged by ZÈRA Jewels - they are a requirement from your country's postal service. ZÈRA Jewels is not responsible for paying any customs fees associated with your package.

 

DELIVERY:

ZÈRA Jewels ensures the dispatch of each order to the address provided at the time of purchase. Should the customer fail to give the correct address, Zera Jewels shall be in no way liable or required to issue a refund.

ZÈRA Jewels does not take responsibility for lost packages nor stolen packages once they have been labeled "Delivered" by the postal service and shall in no way be required to issue a refund.

The production, shipping ,and customer support departments are CLOSED Saturdays & Sundays. Our customer support hours are 6 AM - 6 PM Monday through Friday.


By purchasing from www.zerajewels.com, you accept and agree these terms and service.

 

 

 

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