Returns & Exchange Policy

RETURN POLICY

We always aim to make sure our customers love our products ! If you need to return an order, we’re happy to help. Zera Jewels currently offers store credit on all products, with the exception of “sale” items that are final sale. Your return must be sent within 7 days of receiving your order.

Item(s) must be in unused condition, and all boxes and/or pouches must be included with your return. If you fail to send your return in 7 days from delivery date, your return request will be voided. We are unable to process any custom jewelry returns - all custom jewelry is final sale, all sale items are non-refundable and non-returnable.


All returns require authorization, to process your return head to https://zerajewels.com/pages/returns-exchanges to get started.

EXCHANGE POLICY
We accept exchanges on orders within 7 days of purchase. All exchanges are subject to a return shipping fee. Item(s) must be in original, unused condition and all boxes and/or pouches must be included with your return.


All exchanges require authorization, to process your return head to https://zerajewels.com/pages/returns-exchanges to get started.


For any further questions please email: info@zerajewels.com